Privacy policy

Last Updated: [10/19/25]

This privacy policy outlines how VirtualNova ("we," "our," or "us") collects, uses, and protects your personal information when you visit and make purchases from our online store at virtualnova.online, which is hosted on the BigCartel platform.

We are committed to protecting your privacy and being transparent about our practices.

1. Information We Collect

We collect information you directly provide to us to fulfill your order. This includes:

Personal Identifiers: Your name, email address, and shipping address.

Payment Information: Your payment details. Please note that all payments are processed by secure third-party providers (like Stripe or PayPal). We never store your full credit card numbers or sensitive bank account information on our site.

Order Information: Details about the products you purchase and your order history.

Automatically Collected Information:

Like most websites, we automatically collect certain non-personal information when you visit our site. This may include your IP address, browser type, and information about how you interact with the site (e.g., which pages you view). This helps us improve your shopping experience.

2. How We Use Your Information

We use the information we collect for the following primary purposes:

To Fulfill Your Order: To process your payment, arrange for shipping, and provide you with order confirmations and invoices.

To Communicate With You: To respond to your inquiries and provide customer support.

For Legal Compliance: To comply with any applicable laws and regulations.

3. We Do NOT Sell Your Data

We do not sell, trade, or rent your personal information to third parties.

4. Third-Party Service Providers

We share your information with trusted third-party services that help us operate our store and fulfill your orders, but only as necessary. These partners are bound by their own privacy policies and are not permitted to use your information for their own marketing purposes.

These partners include:

BigCartel: Our website hosting and e-commerce platform.

Payment Processors: Such as Stripe and PayPal, to securely process your payments.

Shipping Carriers: Such as the USPS, UPS, or DHL, to ship your stickers to you.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. For example, we are required to keep order records for tax purposes.

6. Cookies

Our website uses "cookies" (small data files) to help the site function properly, such as keeping items in your shopping cart. You can disable cookies through your browser settings, but this may affect your ability to use the site.

7. Your Rights

You have the right to access the personal information we hold about you. You can also ask us to correct or delete that information. To do so, please contact us using the information below.

8. Liability Regarding Customers Age

We do not knowingly collect information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us so we can delete it.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with a revised "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please don't hesitate to contact us at: [email protected]